Refunds
Refund and cancellation policy
Clear information about purchases, credits and payment issues.
Credit purchases and cancellations
Credit packs are one-time purchases, not subscriptions. Once credits are added to your account, purchases cannot be cancelled or refunded for a change of mind, even if the credits are unused. Your rights under applicable law are not affected.
Payment taken but credits missing
If you were charged but did not receive your credits, check your purchase status before paying again. Contact us with your purchase reference and payment date. We will check the payment and determine whether to add the missing credits or issue a refund.
Duplicate or incorrect charges
If you think you were charged twice or charged incorrectly, contact us with the transaction references. We will review the charges before confirming any refund.
Generation and download problems
If we cannot create your document, the credits held for it become available again once the failure is confirmed. This returns credits, not money. If your document was saved but the download failed, you can download it again from your account for free.
Contact us
Email us at support@mybillgenerator.in. Include your account email, purchase reference, payment date, and a short explanation. Never send passwords, OTPs, or full card details.
Refund timing
Refund requests are reviewed before approval. Once approved, the time it takes for a refund to reach you depends on the payment provider and your bank.